Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- coupons cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after deliver
Delivery/ Shipping Policy
We deliver our Products to all emirates in UAE only. Shipping will be done by a third-party courier.
Delivery shall be in 2 – 5 working days. UAE Delivery Fees will be a Flat Rate of AED: 15.
Avoid any delivery delay by providing your full address along with your contact details.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@anadolhome.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refund@anadolhome.com
Shipping returns
To return your product, you should send us an email at refund@anadolhome.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.
Need help?
Contact us at refund@anadolhome.com for questions related to refunds and returns.
